Resetting your password

Don't worry if you have forgotten your Carousel password. Here is a quick guide to help you reset it, and a few troubleshooting tips if you are still struggling. 

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How do I reset my Carousel Learning account password?

How do I reset my Carousel Teaching account password?

I haven't received the email, what should I do?

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How do I reset my Carousel Learning account password?

• Click here to here to visit the Carousel Learning app.
• Enter you email address and click "Continue". 

• Click "I have forgotten my password".

• A message will inform you that a link has been sent to the email address which you entered.
• Go to the email account and click the link. Remember that the link will expire after 72 hours, so you will need to request a new link if you miss the window. 

• Enter your new password and log into your account.

 

How do I reset my Carousel Teaching account password?

• Click here to here to visit the Carousel Teaching app.
• Enter you email address and click "Continue". 

• Click "I have forgotten my password".

• A message will inform you that a link has been sent to the email address which you entered.
• Go to the email account and click the link. Remember that the link will expire after 24 hours, so you will need to request a new link if you miss the window. 
• Enter and confirm your new password and log into your account.

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I haven't received the email, what should I do?

If you don't receive an email promptly, then try the following :

• Check your spam folder. Unfortunately sometimes Carousel emails can end up in your junk folder, so it's worth seeing if the reset emails is there.
• Ask your school network administrator to unblock our email/domain and then try again. It is sometimes the case that a school firewall or org-wide email filtering service may be causing a problem. To resolve this, ask your network administrator to whitelist *.carousel-learning.com and/or *.carousel-teaching.com, and allow all emails from that domain too, and then follow the reset process again.

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If you are still encountering an issue then please contact us - we will be happy to help you.